Use of the platform
Merchants are responsible for the products, prices, descriptions, policies, customer communication, delivery commitments, and legal compliance of their own stores.
Terms
Terms and conditions for using Matgarko
This English page summarizes the meaning of the Arabic terms in clear language for English readers. The service is provided for merchants who create and operate their own online stores.
Plans, fees, and payments
Plan prices and per-order fees are shown on the pricing page. Delivery companies may charge separate fees outside Matgarko subscription or per-order fees.
Prohibited products and content
We do not allow selling or showing any product or content that breaks Egyptian law or the law of the country the store sells in, the values of society, or Islamic Sharia. Examples include alcohol and intoxicants, drugs, pork products, pornographic or indecent content, gambling and betting, weapons and ammunition, counterfeit or stolen goods, selling medicines without a pharmacy license, and content that insults religions or incites hatred or violence. Matgarko may hide any such product or suspend the store.
Modest images
We encourage store and product images that are modest and suitable for the whole family, without inappropriate images of women. Clothes can be shown on a mannequin or without a model, for example. Matgarko may ask for changes to, or hide, any indecent image.
Scams and fraud
We act firmly against any store created to scam or defraud people, such as taking money without delivering orders, listing products that do not exist, impersonating another store or brand, or using fake prices, offers, or reviews. In these cases Matgarko may suspend the store immediately and without notice, delete it, bar its owner from registering again, and keep the necessary data and provide it to the competent authorities. Any customer can report a suspicious store through the contact page.
Unused stores
If a store has no products and no orders and its dashboard has not been used for 14 consecutive days, Matgarko may permanently delete the store and its data. We send a notice to the registered email or WhatsApp number at least 7 days before deletion, and signing in to the dashboard during that time cancels it. This rule never applies to a store that has products or orders. After deletion, the store address can be registered again.
Service changes
Features, pricing, and availability may change as the product develops. We aim to keep merchants informed about important changes that affect their stores.
Ready to launch